In a long awaited reform, the e-complaint initiative will help people in filing police complaints easily.
Filing FIR has always been a tedious process. So much so that for even some necessary causes, like stolen mobile phones or lost driving license, people rarely reported them to the police because of the hassles involved.
Initially, the e-complaint system will be launched in Maharashtra, mainly in the areas of Mumbai, Navi Mumbai and Thane. If you want to register a complain in any of these regions, simple visit http://maharashtra.gov.in and add your complaint along with your mobile number. A reference number will be sent back to your mobile number with information on the police station under whose jurisdiction the complaint was registered.
e-complaint is not really same as filing an FIR. But it is a way to reduce the stress involved with filing an FIR or First Information Report. When an e-complaint is filed, the concerned police station fixes an appointment with you, and you may visit them on the chosen date to file the FIR. One benefit of having the process online is that now you’d be able to track the progress in your case online and also make police accountable for the work needed.